Why Can't Straight Talk Process My Transaction - Was Your Number Port Rejected? Here are 8 Reasons Why.

"Your transaction has been cancelled because we were unable to accept your transaction. If your address is in a different city and zip code, the actual tax and charge/fee amounts will be based on your address information, so the amounts may vary from the original estimate. Jan 24, 2024 · This confirmation serves as a testament to the successful initiation of the activation process. If you have a change output, you can attempt a Child-Pays-For-Parent transaction. After entering the password, we just get an alert message. I’ve literally called ST 5-10 times aboht it and every time they say “wait 24 hours and the problem should be fixed”. SPAM – to download the call block app BLOCK – to receive instructions on how to block a number in your Contacts and/or download the call detector app DNC – to sign up for the National Do Not Call Registry. Navigate to the “ My Account ” or “ Account Overview ” section. Michelle Larson Osmond, Bandidos Members List, Credit Acceptance Wynn Warranty Coverage, Articles P, Bandidos Members List, Credit Acceptance Wynn Warranty Coverage, Articles P. To stop receiving unwanted calls, text any of the keywords below to 611611:. Log in to QuickBooks Online and click the Banking tab. Once you have completed a transaction, you can check the status by selecting ‘view transaction’ on the confirmation page. rca universal remote codes for onn dvd player After spending 30 minutes on a chat session, it got to the point where it does process the transaction, but still doesn't tell me the amount of data that is remaining: Data: MB of Web Browsing. I just wondered if my phone will still …. I saw it yesterday and wow, what a slap in the face it was. I ordered the wrong phone I want to cancel my whole order I just placed. Unlocked phones you're bringing to Straight Talk. Find helpful FAQs and customer support. If your phone has a Prepaid Menu, you can check your minutes Balance and/or Service End Date on your phone by selecting the "Prepaid" option. Select the desired date range to see your refund. The next important method is to confirm your bank details in your account, in case, PayPal were unable to process this request of payment that you made. Browse Straight Talk Knowledge Base, Will I continue to pay my existing carrier during the transfer (port-in) process? If I port (transfer) my landline telephone number to Straight Talk, will my Straight Talk phone be an extension of my landline service? Can't find what you need? Chat with Support. Power on your device and allow it to establish a connection with the Straight Talk network. I can`t activate my straight talk phone. Why is porting a number this difficult? I'm going to rip out my hair and stab out my eyes. If you're porting a landline. In the Billing Address section, please fill in your name and address. Not sure what that would have accomplishedbut that`s what they said I must have done. Navigate topics such as account management, phones, services, airtime, and more at …. Unfortunately they can't fix or override it so. So, just call that number, give them your order number, and they MAY be able to provide a tracking number/update for your order. Occasionally, the request process takes up to an hour, and if the process takes longer, customers may contact the. I returned the phone and it was delivered to their Return department on Feb 23th. goodwill blue boxes is there any way to track the location of my phone with an application or. Step 3 – Scroll down to My Linked Accounts and see. ) Go to Cellular Data section and enter below. For quick and easy account info and changes, the My Account App and website are a great place for 24/7 access and management. weather new york 14 day If the transaction didn’t succeed or failed after a few minutes, sign out then restart the game. That phone "disappeared" from my Verizon account. Once you are logged in, select Account & Payment. In today’s fast-paced real estate industry, efficiency and organization are key to success. Under the Account Info section, select Edit. Just have to call them (which I can't because I'm waiting for the phone to. Selling a house can be a daunting task, especially if you’re looking for a quick and hassle-free transaction. Browse Straight Talk Knowledge Base, tutorials and FAQs for your Straight Talk Account Help Skip to main content. Or click the button below and STAR (our automated assistant) will guide you through the process. Troubleshooting - SIM Card - Straight Talk Wireless. LTE networks use frequencies in the sub-6 GHz range and share the space with 5G traffic. This can be either a Wi-Fi connection or a. In fact the representative kept insinuating that I was so stupid that I didn't know which site I was on, so I must have been on the wrong site trying to redeem my straight talk rewards points. It turned red every spot I checked. You may then shop in-store at our retail partners or online, find a retailer and apply your SmartPay approval at check-out. If a debit card or check card is used to make a payment, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against. International long distance service is available to select destinations only, which are subject to change at any time. Straight Talk is not a party to any transaction you make with Smartpay. Hallucinations and mania in extreme cases. Step 1 – Go to Account Drop Down Menu. You must remain on eligible plan to retain Walmart+ Membership offer. So far, 2022 is another fantastic year for book lovers — and that’s impressive, considering the must-read releases that topped our “best of” lists in both 2020 and 2021. Please watch this video to see how or follow the instructions below: Power off your phone. (If this setting does not appear on the device, it has not unlocked and settings cannot be configured manually. Your phone should be active within minutes; however, the activation process may take up to 1 hour. When you report symptoms, you’re reporting. A few could be: The website where you were using your card might be experiencing issues. I also have this issue, can't even reset my password to fix it. Further, our decision was based in whole or in part on information obtained from an outside source other than a consumer reporting agency as part of our consideration of your application. 2 A tax, fee or surcharge to fund state and/or local E911. This change can be processed with a live representative or via the automated voice system, but. Instead I had 2 asst managers imply that I had switched the phones. “We were recently made aware of bad actors gaining access to a limited number of customer accounts and, in some cases. Quickly and easily track your Straight Talk order. To enroll in Auto-Refill from Straight Talk, text "Enroll" to 611611 6 1 1 6 1 1 from your mobile device. Compatible tablets include: Unlocked GSM tablets, AT&T-compatible tablets, T-Mobile. Meet STAR, your 24/7 automated support agent. Navigate topics such as account management, phones, services, airtime, and more at Straight Talk. Purchased the Verizon (Red) Kit last night ($45 / unlimited), setting it up online and get the message above. 1,298 complaints closed in the last 12 months. When Straight Talk originally sold locked phones they were finicky when it came to unlocking them after the required 12 months of continuous service. com, said a big part of why it takes so long for purchases to appear on your card. Add the line to the destination account. Quickly and easily add money using debit cards and certain prepaid cards that you already use in Wallet. One quick one to fix this is to close all apps running in the background. Step 1 - Go to Account Drop Down Menu. Straight Talk pays all charges to the carriers every month when we issue you a wireless phone number for your use. When you have finished entering your PIN, press the "#" key. Verizon-compatible tablets ONLY require a SIM if they are LTE. Took several attempts, but he was finally able to port it. Things at Tracfone seem to have gone downhill since Verizon bought out Tracfone. To find your Android phone's IMEI, follow these steps: From the main screen, locate and select the "Settings" icon. Creating an account with Straight Talk is a great way to stay connected with friends and family, manage your plan, and access exclusive offers. " Once the call is connected, follow the prompts. Are you a Straight Talk customer in need of a phone number refill? Refilling your phone number is an essential task to ensure uninterrupted service and connectivity. Auto-Refill is the best way to ensure that your service will never be interrupted or disconnected. I am not even at the point to do a transaction, I just login and this pops up. Note: You will need to enter a verification code that will be sent to the device that you are trying to move. We apologize, but we can not process your transaction at this time. " You will need to enter a service plan PIN. This webpage also provides you with tutorials and FAQs for your Straight Talk account help. Highlight the game, press the Menu button on your controller, and select Quit. Plus, there’s no contract necessary, so if you’re ready to switch to a different plan, you’re free to do so. Once you have the SIM card kit, you can return to stbyop. You may have set a lock on your card with Lock & block. 99 walmart does not have this deal. Save money and keep your service active, hassle-free, with Straight Talk Auto-Refill! Your service will refill instantly. When I talked to AT&T later, I was told that one way around this would be to port the number out of straight talk to another carrier that was not. Locate the modem and router in your home. You can transfer your current phone number from any service provider to an eSIM-compatible Straight Talk device via an eSIM activation. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance. fulfillment center jobs near me What is accounting? This simple definition of accounting addresses everything from job descriptions to requirements to examples of accounting principles. Then, press and hold the "1" key until you are connected. " Tap the name of the desired Bluetooth device and wait for the devices to pair. UPDATE: the next day I called customer support. If you purchased a Straight Talk phone, it already comes with the SIM you need. Step 3 - Click People and Permissions. Locate the “ Data Balance ” or “ Remaining Data ” section. Shop directly either in-store at our retail partners or online, find a. You may be able to use a straightened paperclip. Your obfuscated location could be throwing PayPal off. T-Mobile Device Unlock Process. bands accused of assault list 2022 NETWORKS. Now, I’m going to show you how to transfer your Straight Talk service. When you find the icon, click on it to turn off Airplane mode. Follow the on-screen instructions to import your transactions. The first processing day would be Monday due to it being placed after 1PM EST. To stop receiving unwanted calls, text any of the keywords below to 611611: SPAM – to download the call block app. Double check the current account information you provide is accurate. I'm just trying to transfer from my old. You will get a brand-new phone number, or you can transfer your current number from your service provider. I've ordered 3 phones and it's been a horrible experience each time and took multiple attempts /hours each time just to order the phones. This can take a few hours; however, it can take up to 7 days. Device Serial # - typically starts with 35 and is 16 to 18 digits long. Perform the following steps to remove applications from your device in order to free up some space. A new study shows just how hard — and futile — it is to try to beat the market. With fewer cash transactions taking place, finding the cheapest credit card processing for your small business can save you a lot of money. For point of reference, I CAN'T activate my old number, because my old phone literally won't work on their VoLTE service, and the site refused to let me refill for my previous number when I tried. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you. The information on the transfer-out request sent to us. I couldn`t get anyone on customer service, so I took it back to Walmart. Learn how to use the online compatibility tool or text 611611 from your device. Open the Straight Talk app on your phone or go to the Straight Talk website and log in to your account. Call StraightTalk at (866) 806-1840. You will learn what is an eSIM, how to set it up on your iPhone, and how to manage your data and phone number. With Straight Talk, a leading prepaid wireless service provider in the United States, accessing an. In today’s digital age, managing your mobile phone account has never been easier. Research has shown that talking to oneself is generally psychologically healthy and even beneficial. To further assist you, please check your forum inbox for a message. Every WFM phone comes with a red activation card. How do I download the "Straight Talk My Account" app? To download the "Straight Talk My Account" app, text "App" to 611611 6 1 1 6 1 1 on your mobile device. 99 then there is a discount code to get $20 off that so takes it down to $25. i was able to select a song from my list of songs saved on my sd card ,but i could not do it for my contacts. Remove the limitation to restore your full account functionality. Go to "Airtime Info," "Balance Info," or "Service End Date" to view your information. Yes but walmart does not have the same deals, st web site has 30 day unl service card + cdma activation kit both for $45. Your phone will connect with your voicemail box. Use this dialogue to let your friend down easy, save yourself some cash—and avoid having to wear another hideous dress. 2 Apply for a new SmartPay plan. I bought it and had it activated right there at the straight talk center right in the Walmart store. Once all of your SmartPay lease-to-own payments are made, you will own your phone (s) and accessories. It will have information on what to expect next. When I click the forgot password link and enter my email I get a pop up that says "We apologize, but we cannot complete this transaction. Follow the instructions and enter your information to continue. Please try again later or call us at 1-800-867-7183. Learn more about your phone or device whether you are just getting started or a tech expert. Follow the normal procedure to have a password reset link sent to you, when you receive the link it will look something like this: All you need to do is remove the. With multiple parties involved, numerous documents to handle, and deadlines to. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Complete the security verification by selecting a number where we …. Login or Set Up Your SmartPay Account View and manage your scheduled lease-to-own payments, update your lease-to-own payment method, access lease agreements, process an early …. Some specific reasons why your payment might be on hold include: Your PayPal account has been inactive. Whether you need to check your balance, add a plan, or make a. Here’s why you might need to dispute charges and what to expect when you do, so you can complete the process as smoothly as you can. STAR is an automated, interactive service that allows you to process transactions like, refill plan, troubleshooting, check your balance, activating your phone and much more! Through STAR you can also chat with a live agent if necessary. Sometimes this will cause it to reset and talk to the towers again. Typical transactions include online banking, financial account management, bill payment, r. Ask for the name and title of every person you talk to, and note the dates and times of each discussion. Select “Reset Wi-Fi, mobile & Bluetooth. Do you want to know why your phone is not eligible for Straight Talk service? Find out the possible reasons and solutions on this webpage. Top-Up Not Received: What can I do? How to use our Help Center. my phone i; I can`t select hsdpa network of bsnl sim in y idea unlocked dongle!!! please give me settings to change to hsdpa network? Just got straight talk and all calls fail. Additional terms and conditions apply. Straight Talk's activation process is simple - you'll just need your service plan and phone on hand. Browse Straight Talk Knowledge Base, tutorials and FAQs for your iPhone 6S Plus. With just a few clicks, we can access our bank accounts, view transactions, and make payments conve. A reconditioned Straight Talk phone also has a one year warranty provided by Straight Talk and all Straight Talk accessories have a 90-day warranty against defects in materials and workmanship under normal use by the purchaser. Core Network is the mobile exchange and data network that manages all mobile voice, data, and internet connections. we cannot processs your transaction at this time call 18007288326", except, that number isn't straight talk's number. anyone else have any experience with this? it’s my first time ordering a phone online from straight talk. No matter what business you’re operating, your employees should have regular training or receive talking points regarding workplace safety. It will also give you the Status so you. I returned the phone on 8/20/10 and disconnected my service …. This confirmation serves as a testament to the successful initiation of the activation process. Click below for our Contact Information and hours of operation! Self-Service Tools. When you hear the greeting, press #. nearest fedex or ups Neither my wife or I can login to our separate accounts, from different computers and different browsers. From there, follow the steps on the screen. Ready to start making calls on Wi-Fi? Not so fast. Program-compatible phones include: GSM Unlocked phones, AT&T-compatible phones, T-Mobile-compatible phones, Sprint-compatible …. Hit “System” and Select “Advanced. Search for the Airplane icon within the menu. To save money, I have transferred one phone (and that number) to Verizon prepaid - and it was an easy migration (with a new Moto G) although it did take some time. henrico arrest We will get back to you in a few minutes. If you transfer your landline telephone number to Straight Talk, your landline phone service will be disconnected and you will no longer receive calls on your landline phone. frigidaire gallery french door refrigerator manual Invalid Data Provided : r/StraightTalk. The lower frequency bands will be used for less densely populated areas because data can travel further, though slower. Having your content backed up makes it easy to upgrade your device and protect your data if your device is ever lost, stolen, or damaged. T-Mobile Device Unlock Process Steps to check your device unlock status & eligibility: Go to the carrier’s website where you originally purchased the phone and log into your account. Here's how to view the refund details on the app: Tap Wallet. You will receive a response containing a link to the Straight Talk My Account App. The wireless company Straight Talk will not refund my money back because they said it was not in the 30 day warranty limit when it was return. First it will ask you to enter the SIM card number. Just bought a new galaxy s3 from walmart, the box said it was a straight talk phone, I even used the sim card from my last phone (also a straight talk phone) to set it up. Steps to check your device unlock status & eligibility: Go to the carrier's website where you originally purchased the phone and log into your account. Lease-to-own requires a Straight Talk 30-Day Unlimited plan and is additional. In such cases, working with cash buyers for your house can be an excel. gang lyrics Pending transaction straight talk phone. If your phone has a removable battery, your IMEI number can usually be found inside the battery compartment. In today’s fast-paced digital world, businesses are constantly seeking innovative solutions to streamline their operations and enhance customer experiences. To activate your Straight Talk Mobile Hotspot: Go to www. iPhone models with a Home button: press and hold the POWER/LOCK key until you see the "slide to power off" screen. If necessary, tap the "Dial pad" icon. Every time I try to log in, it says: "The Email and/or Password you have entered is incorrect (case-sensitive). From the main screen, tap the "Phone" icon. Use STAR (our automated assistant) to quickly resolve this issue. Remove the SIM card from the device and wait 2 minutes to re-insert your Straight Talk SIM card. I have yet to get a real person responding, been over a week. This is the message I get when trying to activate the phone I got from a friend, keeping my phone number. It took several tries, several conversations before the problem got resolved (there was an issue with their site). Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. If you qualify for ACP, the subsidy can be applied to the Home. Why Straight Talk Can't find what you need? Chat with Support. HowardForums is a discussion board dedicated to mobile phones with over 1,000,000 members and growing! For your convenience HowardForums is divided into 7 main sections; marketplace, phone manufacturers, carriers, smartphones/PDAs, general phone discussion, buy sell trade and general discussions. Total cost after 24 30-day payments of $8: $192 with excellent payment history; $212 with average payment history; $242 with poor payment history. To check the data balance on your Straight Talk device, follow these steps: 1. You will be told how many voicemail messages you have, and be prompted to check, delete, save, or store them as new messages. You can reset it by going to setting > Reset > Reset everything. From the main screen, slide the screen up. With the increasing reliance on technology, it’s no surprise that many professionals are. ACP qualified customers can get up to a $30/month subsidy for each eligible household or up to a $75/month subsidy for each eligible household on Tribal lands. *Refer to the latest Terms and Conditions of Service at straighttalk. 9700 NW 112th Ave, Miami, FL 33178. Need guided support? You can call us directly and we will help you. Note: If the back of your phone comes off you can locate your SIM card near or beneath your battery. Here are some steps you should take: Go to our coverage maps page here and check to see if you have 5G coverage in your area. 🤬🤬🤬 If anyone knows of a class action against Tracfone/Straight Talk let me know!. says application cannot be installed in the default install location?. Please enter a different service PIN. 1 Tax and charge/fee amounts are estimated based on the home area for your phone. To change the phone number you can: Text MINC to 611-611. If, however, you want to upgrade your phone before the end of your lease-to-own agreement, you will need to: 1 Contact SmartPay to buyout your current agreement. So if you get lucky and find a solution. Make sure the phone number you are trying to port is still active. offerup cars for $500 99 then there is a discount code to get …. When I called in to support, they just told me they could buy one over the phone. I'm happy to check on the status of the ticket. If you simply want to change your account password, follow these steps: Log into your account using your current log-in information. Ted Rossman, analyst at Creditcards. You can also choose to enroll in Auto-Refill with your credit card, or a debit. Up to how long can a pending transaction take on a straight talk phone while activating it, and when do you know its done? I bought a straight talk phone off of ebay. This net10 phone has a pending transaction please click here to clear the pending transaction status. /en/en/brands/General/STaccounthelp/faq/what-should-i-do-if-i-am-unable-to-make-or-receive-any-calls-on-my-phone/. We apologize, but we cannot process your transaction at this time. It was all kosher with att since I would be paying off the phone. Straight Talk Account Help Why is "Private" or "Caller ID unavailable" displayed on my phone for incoming calls? If you receive a "Private" or "Caller ID unavailable" message on your phone when someone is calling, it means that …. Visit our support page for more help and tips. Note: Charges may apply for this text message. Leasing-to-own with SmartPay is easy. In today’s global economy, businesses often need to conduct transactions with partners and clients located in different countries. From there you will see your pending transaction. This can be a complex and costly process, especia. Change a Straight Talk phone number by calling Straight Talk’s customer service line. I was able to successfully reset my password and login after doing this. From the Dashboard, select Transactions. I ordered a phone from straight talk on monday before 1 pm EST, it's now thursday. To transfer your service to Straight Talk, text Transfer to 611611 6 1 1 6 1 1 from your mobile device. If you don't have a Straight Talk Account please click on Activate/Register to create one. BLOCK – to receive instructions on how to block a number in your Contacts and/or download the call detector app. We cannot process your transaction at this time. Reactivate your phone and enjoy the benefits of Straight Talk today. Here Are 8 Possible Reasons Your Number Port Got Rejected. Here you can review your Order History and Payment & Order Summary for details. Issue: Your bank or credit card is showing a pending charge for one or several declined transactions. Our Unlocking Policy has specific requirements. Find out how to change your plan, add a new line, get activation assistance, learn about our 5G, and review other common Straight Talk help topics. On your Straight Talk phone, go to “Settings. and source (the merchant or biller name, for example). The payment you received is unusual for your typical selling pattern. Account #'s can be found in your online account or view a recent bill / invoice / or statement. Sep 3, 2018 · It walked me through a list of options using my phone number (which is said didn't exist) and then the HEX number off my phone. Apr 18, 2022 · by Derp » Mon Apr 18, 2022 1:49 pm. If you don’t have a service plan card, have your debit card or credit card ready to purchase one during the activation process. “We’re not able to complete this transaction at the moment. If you don`t have the red activation card, there are two ways to get those numbers: the easy way (if your phone still works) and the slightly more. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. phones and I will throw away my $75 service plan and go back to my old provider. Go to the Network Settings option on your phone and make sure the 5G network option is selected. How do I reactivate my Straight Talk phone? Click the button below and STAR (our automated assistant) will help you with your request to reactivate your service. I’m going to transfer my service to a new. I took a day or 2 off from trying to port my bumber from at&t to straight talk. NOTE: ALL debit cards will work with our automated channels, including. So that it looks like: After entering that url it should prompt you to enter a new password. This is why Straight Talk also refers to IMEI as your phone's serial number. For 5G, the ‘core network’ is being redesigned to better integrate with the internet and cloud-based services and includes distributed servers across the network, improving response times (reducing latency). Plus, there's no contract necessary, so if you're ready to switch to a different plan, you're free to do so. Remove the desired line from its current account. If you don`t have the red activation card, there are two ways to get those numbers: the easy …. You can also learn how to refill your plan, change your plan, add a new line, or get activation assistance from the related webpages. So over past 6 years it’s actually gotten worse. Browse Straight Talk Knowledge Base, tutorials and FAQs for your iPhone 6. There are two ways to complete an application: Complete our Approval application here to get an approval amount. First thought, based on the minimal info you've provided & assuming this is a new line activation: it's probably not that the Straight Talk card is incompatible with your phone, but that your phone is incompatible with the network you're trying to activate it on. Straight Talk Cloud provides the capability to back up, access, sync, manage, and create content from any device running any mobile operating system. Sometimes a money order is the best way to conduct a financial transaction, but knowing how to successfully fill one out is key. Faced with ZERO other options, I …. Make sure you have a service plan PIN, debit card, or credit card on hand to complete the reactivation. Unlimited Talk & Text Auto-Refill Promotion: Promo offer applies only to new Auto-Refill enrollments on Tracfone 30-Day. One you’ve purchased through Straight Talk. One such method is the eCheck, which allows individuals and businesses to make online payments dir. If you stop buying Service Plans or adding Service Cards or refilling your account, Straight Talk will stop paying the charges on that line for your use and can reassign that telephone number to a new Straight Talk customer. also says every ; I can`t download google play services on my phone. If you have a pending charge on your credit card that you suspect to be fraudulent, first verify that it is indeed unauthorized activity. " Tried to refill it again today and got the same message. Service Plan cards are not refundable. All destinations are available with the purchase of the $10 Global Calling Card. To activate your new Straight Talk phone online, go to www. There should not be any change to your service as a result of this transaction. Going to straight talk, it shows up in transactions, but my old number isnt listed ANYWHERE as part of my account or anything that is active, and so I cant do anything to cancel it unless I get a whole new debit card. Yes! You can use your credit card or a debit card to purchase a service plan or refill your service. Every day since then I have tried to look up my order status and this is what shows. Allow the modem and router to fully restart. We cannot process your transaction with the information provided please contact our customer care center at 1 877 430 cell 2355 for further assistance 3. Locate the " Data Balance " or " Remaining Data " section. possini lamp I ordered a new phone on the Straight Talk website 3 days ago. However, if you decided to keep your current phone, you have to purchase a SIM card and install it …. Straight Talk is excited to bring Verizon’s world-class service to its customers with time and to provide access to innovative technologies, plan features, international calling options, and increased options for devices. total drama timeline It refused to acknowledge my password, fingerprint or anything, so I used the "Forgot password" button. You will receive a response containing your phone's APN settings or, if your phone is part of the Bring-Your-Own-Phone ( BYOP Bring your own phone ) program, the APN settings for your device will be updated automatically. Update your security pin and select Save. There could be a number of reasons why the payment was declined. After 10 minutes I was back up and running. If this is the first time you have accessed your voicemail, follow the prompts to set up your mailbox. STP also has fewer errors due to a lack of manual entry, leading to fewer disputes and a more reliable system overall. com the website suddenly glitched and kept refreshing the page. And for clarity I've only had 1 straight talk account so it cant be because its connected to another account.